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Guest Information

Hotel Policies

Everything you need to know before you arrive — stay times, guest and pet arrangements, payments, and our cancellation terms.

Check-in & Check-out

  • Check-in: from 12:00 PM (noon)
  • Check-out: by 10:00 AM
  • Early check-in or late check-out may be arranged in advance, subject to availability and possible extra charges.

Children & Extra Guests

  • Children aged 0–3 stay free of charge.
  • Children above 3 years are charged the full rate.
  • A cot is available on request at KSh 500 per night.

Pet Policy

  • Pets are welcome by prior arrangement only — please inform us at the time of booking.
  • Small to medium-sized, well-behaved pets only.
  • A one-time pet cleaning fee of KSh 1,200 applies per stay.
  • Pets must be leashed or crated in all common/outdoor areas.
  • Pets are not permitted in the restaurant, bar, or dining areas.
  • Guests are responsible for any damage or disturbance caused by their pet.

Outside Food & Beverage

  • Outside food and drinks are not permitted on the property.

Payment Policy

Online Bookings

  • Online payments are processed securely through Paystack.
  • Cards accepted: Visa, Mastercard, American Express.
  • Mobile Money: M-Pesa via STK push.
  • Guests may pay a 50% deposit to confirm their booking, or pay in full, with any balance due at check-in.

On-Site Payments

  • For payments made in person at the hotel, we also accept card payments via our Pesapal POS terminal — for settling balances or paying for extras during your stay.

Cancellation & Refund Policy

  • Cancellations made 48 hours or more before check-in receive a full refund of the deposit.
  • Cancellations made within 48 hours of check-in forfeit the deposit.
  • No-shows will be charged the full deposit amount.

ID / Registration

  • Guests may be asked to present a valid ID or passport at check-in, in line with Kenyan hotel registration requirements.

Damage Policy

  • Guests are responsible for any damage caused to hotel property during their stay. Charges may apply to cover repair or replacement costs.

Questions about any of the above? Talk to us before you book — we're happy to make arrangements.

Contact us